Connection issues
Connection not syncing
- Verify status is "Active" in Settings → Connections
- Disconnect and reconnect the platform
- Ensure your account has admin access
Connection disconnected
- Re-authorize via Settings → Connect
- OAuth tokens can expire — reconnecting fixes this
Guard issues
Ads not pausing
- Confirm mode is Auto pause or Auto pause & resume (not Monitor only)
- Check that inventory is actually ≤ your pause threshold
- Review the activity feed for error messages
Ads not resuming
- Confirm mode is Auto pause & resume (Auto pause only notifies — it does not auto-resume)
- Verify inventory is ≥ your resume threshold
- If ads were paused externally, enable Takeover
- Check the activity feed for failure reasons
Sync issues
Sync taking too long
Large accounts (1000+ ads) can take 5–10 minutes. Keep the tab open during sync.
Ads not showing after sync
Verify the correct account is selected and that ads are active (not archived).
Common errors
Not paused by SpendGuardThe ad was paused externally. Enable takeover or resume it manually.
Status update failedAPI error from the ad platform. The entity may have been deleted.
Common first-time mistakes
- Setting pause and resume thresholds too close (causes rapid toggling). Use a buffer — e.g. pause ≤ 5, resume ≥ 15.
- Forgetting to switch from Monitor only to an automation mode.
- Selecting the wrong entity level (campaign vs ad group vs ad). Start broad, then tighten.
- Assuming "nothing happened" means it's broken — check the Activity feed for "no action" reasons.
Still stuck? Contact support with the guard name, error messages from the activity feed, and steps to reproduce.