Support — SpendGuard

Install SpendGuard from the Shopify App Store and authorize it to access your Shopify store.

In the SpendGuard app, click "Connect Google Ads" and authorize SpendGuard to access your Google Ads account. SpendGuard will request permissions to view and manage ads.

Create your first guard by:

• Selecting your Google Ads account
• Choosing which ads to monitor
• Selecting products to monitor
• Setting inventory rules:
  • Products: Pause when total available inventory (across variants) is ≤ X, resume when ≥ Y
• If monitoring multiple products, choose pause mode: pause when ANY product is low (default) or when ALL products are low

If SpendGuard can't access your Google Ads account:

• Check that your OAuth token hasn't expired (reconnect if needed)
• Verify that SpendGuard has the necessary permissions in your Google Ads account
• Try disconnecting and reconnecting your Google Ads account

If SpendGuard isn't detecting inventory changes:

• Verify that Shopify webhooks are configured correctly (this happens automatically on install)
• Check that your products have inventory tracking enabled in Shopify
• Ensure your guard is monitoring the correct products
• Check the audit log to see if inventory updates are being received

If ads aren't pausing when inventory drops:

• Verify that the guard is enabled (not paused)
• Check that SpendGuard has write permissions for your Google Ads account
• Review the audit log to see if actions are being attempted
• Ensure your inventory threshold is set correctly (remember: products use total across variants, not per-variant)
• If monitoring multiple products, check your pause mode setting (ANY vs ALL)