Privacy Policy (Saanvi Studio)

1) Information we collect

We collect information in the following ways:

Information you submit

When you fill out our "Automation Audit" form or otherwise contact us, we may collect:

• Name
• Email address
• Store URL
• Order volume range (e.g., weekly/monthly)
• Your primary operational pain (e.g., WISMO, refunds/returns, chargebacks, COD/RTO, payout mismatch)
• Tools you use (e.g., helpdesk, courier, WhatsApp provider)
• Any message you include

Technical information

When you visit our website, we may collect basic technical data such as:

• Browser type and device information
• Approximate location (derived from IP at a coarse level)
• Log data (pages accessed, date/time)

We do not intentionally collect sensitive personal information (such as government IDs, payment card numbers, or health information) through this website.

2) How we use your information

We use your information to:

• Respond to your inquiries and schedule an Automation Audit
• Evaluate whether we're a fit and prepare scoped recommendations
• Communicate about next steps, pricing, and implementation timelines (if you request it)
• Improve our website and the clarity of our service offering
• Prevent spam and abuse

3) Legal bases (where applicable)

Depending on your location, we process personal data under one or more of the following legal bases:

• Your consent (e.g., when you submit a form)
• Our legitimate interests (e.g., to respond to requests, prevent fraud/spam, and operate our service)
• Steps prior to entering a contract (e.g., preparing a proposal or scope for requested work)

4) How we share information

We do not sell your personal information.

We may share information only in limited cases:

• Service providers that help us operate (e.g., email delivery, scheduling tools, website hosting, lead storage). They receive only what's needed to perform their services.
• Legal obligations if required by law, court order, or to protect rights and safety.

5) Data retention

We retain lead and inquiry information for as long as necessary to:

• communicate with you,
• maintain reasonable business records,
• and comply with legal obligations.

If you want us to delete your inquiry data, you can request deletion (see Section 9).

6) Cookies and analytics

We may use cookies or similar technologies to run and improve the site. If we use analytics tools, they are used to understand general website traffic and improve content—not to build intrusive profiles.

7) Security

We take reasonable administrative and technical measures to protect information—such as access controls and limiting who can view inbound leads. No system is 100% secure, but we aim to use practical safeguards appropriate for a small productized service.

8) International visitors

If you access this site from outside India, your information may be processed in countries where we or our service providers operate. We take reasonable steps to ensure protections consistent with this policy.

9) Your choices and rights

You can request to:

• Access or correct your information
• Delete your inquiry data
• Opt out of non-essential communication

To make a request, contact us at hello@saanvi.ai.

10) Contact

If you have questions about this policy or your data, contact:

Saanvi Studio
Email: hello@saanvi.ai
Address: Hyderabad, India